D’CENT Hardware Wallet

Dcent Hardware Wallet

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Limited Warranty
IoTrust warrants to end user (purchaser) that its product, excluding content and or software supplied with or on the product, will be free from material defects in manufacture, will confirm to IoTrust’s published product specifications and be fit for normal use during the applicable warranty period commencing on the date of purchase.  The applicable warranty period shall be ONE YEAR from the date of purchase.
To make a warranty claim please contact IoTrust at contact@idcent.io within the warranty period and provide receipt (showing purchasing price, purchasing date, place of purchase or name of the reseller, the product name, type and number).  You may return the product by following the guidelines listed.  For further information see www.idcent.io.
IoTrust may have an option to repair the product or provide you with an equivalent product; and if unable to repair or replace the product, will refund the purchase price.  Neither IoTrust nor any parent, officer, director, member, shareholders agent, employee or joint venture of IoTrust shall be liable for any direct, indirect, consequential, incidental or special damages whatever, including without limitation, business interruption, extra expense, loss of profits, loss of property (for purpose of this warranty the term “property” shall specifically include any Bitcoin or any other form of crypto-currency/property stored or maintained on the product), loss of use property, delay or damages consequential upon delay and/or loss of use of property, or for damage caused by improper use (including use in an incompatible device and use not in accordance with the instructions), or by improper installation, unprofessional repair, modification or accident, whether resulting from negligence, breach of contract, failure of essential purpose, or otherwise, an even if the possibility of such is or was foreseeable by end user (purchaser), IoTrust or any other person or entity.
To the extent permitted by applicable law, this warranty does not apply to:

  • Damage or loss of product caused by acts of nature including, but not limited to, floods, storms, fires, and earthquakes
  • Damages caused by operator error, or non-compliance with instructions as set out in accompanying documentation
  • Damage resulting from accident, abuse, misuse, neglect, improper handling or improper installation
  • Damages or loss of product caused by undue physical or electrical stress, including but not limited to moisture, corrosive environments, high voltage surges, extreme temperatures, shipping or abnormal working conditions
  • Damages or loss of data caused by improper usage and behavior which is not recommended and/or permitted in the product documentation
  • Normal wear and tear
  • Alterations by persons other than IoTrust, associated partners or authorized service facilities
  • Counterfeit products
  • Products, on which the original software has been replaced or modified by persons other than IoTrust, associated partners or authorized service facilities
  • Damages or loss of data due to interoperability with current and/or future versions of operating system, software and/or hardware
  • Failure of the product caused by usage of the products not supplied by IoTrust

For purpose of this agreement, the foregoing types of excluded damages shall include any cost arising out of a product recall.  This constitutes IoTrust’s entire liability which will never exceed the price you paid for it, plus the necessary costs you made for the warranty claim.  IoTrust disclaims all express and implied warranties to the fullest extent permitted by law.  If IoTrust can not disclaim implied warranties under applicable law, then to the extent possible, such implied warranties are limited to the duration of the express warranty.  The warranty duration on any replaced product will be that portion of the warranty period remaining on your original product.

Refund & Product Exchange Policy
Our policy is inspect all returned products when they arrived at our processing facilities.

In order to obtain refund, end user (purchaser) must initiate a product return request to contact@idcent.io, within 14 days upon the delivery of the product.  For a refund to be fulfilled, the product(s) must be returned unused and sealed in the original package with all original materials provided in their complete condition including receipt that shows purchasing date, seller’s name as well as purchasing price.  In case end user (purchaser) receives any points and/or discount coupons during purchasing process, given points and/or coupons shall be returned IoTrust and/or issuer.  Upon internal inspection is completed, IoTrust will issue a full refund minus the shipping charges, tariff, and local tax.  Also, end user (purchaser) is entitled to receive a full refund in case of canceling the order before ordered item is confirmed to be shipped.  However, if product is opened and/or seal or security tag is removed or broken, end user (purchaser) can not receive a full refund.

Product Exchange (Replacement)
If the delivered product is damaged or defective at the time of its receipt, end user (purchaser) may return it in order to get a replacement of the product.  In case of product exchange (replacement), limited warranty period shall not be changed from original product purchasing date.  End user (purchaser) also needs to submit receipt that shows purchasing date, seller’s name and purchasing price as well as product serial number, and shipping charge will be bored by sender (end user / purchaser).  Lastly, IoTrust and our subsidiaries, affiliates, officers, employees, agents, partners and licensors shall not be liable to you for any data loss, damages, and all data including private key, cryptocurrencies etc. at the product shall be responsible by end user (purchaser).